SBC/Pacific Bell

[Erik]

So, I just upgraded my Pacific Bell DSL service to their highest performance level. I'm now getting 1.5-3.0 MBPS downstream and 384 KBPS downstream. My actual upstream average is around 2.6 MBPS.

That's the good news.

The bad news is that I had to deal with Pacific Bell/SBC to get this done.

The end result was about 6-7 hours spend on the phone diagnosing problems they caused in doing the upgrade which should have been little more then a software setting on their end.

I was also down and unable to connect to the internet for about 36 hours.

Of the 10 SBC employees I spoke with during this ordeal, 9 of them seemed to share the same IQ point. Either that or SBC is sponsoring a "who can be the dumbest, least helpful employee" contest.

There was only one guy, in the San Francisco Network Operations Center, who both had a clue and the willingness to use it to correct SBC’s mistakes.

In the end, he was the only person able to get my service working again.

I would strongly advise anyone interested in Internet service in the areas covered by SBC to use one of their competitors instead.

Erik

[CP/M User]

"Erik" wrote:

> The bad news is that I had to deal with
> Pacific Bell/SBC to get this done.

> The end result was about 6-7 hours
> spend on the phone diagnosing
> problems they caused in doing the
> upgrade which should have been little
> more then a software setting on their
> end.

Should have just paid them a visit, or is
that impossible?

But I suppose they just can't work from a
telephone booth, so somewhere is your
building where you could have crashed
though the doors & demand some action!

> I was also down and unable to connect
> to the internet for about 36 hours.

If you hired a hitman, they probably could
have found the place within that time &
clean up the mess! ;-)

> Of the 10 SBC employees I spoke with
> during this ordeal, 9 of them seemed to
> share the same IQ point. Either that or
> SBC is sponsoring a "who can be the
> dumbest, least helpful employee" contest.

I would have just gave them the "I've got
friends in high places, who can squash you
like Mozzies!"

> There was only one guy, in the San
> Francisco Network Operations Center,
> who both had a clue and the willingness
> to use it to correct SBC’s mistakes.

> In the end, he was the only person able
> to get my service working again.

Finally, a person, did you ask him to lock up
the Monkeys? ;-)

> I would strongly advise anyone
> interested in Internet service in the
> areas covered by SBC to use one of their
> competitors instead.

Or just ask them to put big daddy on! ;-)

Cheers,
CP/M User.

[Erik]

Most of their support folks are offshored wastes of food.

Visiting would be difficult and, in the end, worthless.

I did call their executive offices (in Texas) to complain loudly.

Erik

[CP/M User]

"Erik" wrote:

> Most of their support folks are offshored
> wastes of food.

> Visiting would be difficult and, in the end,
> worthless.

> I did call their executive offices (in Texas)
> to complain loudly.

Like I said, you could hire some hitman to
do the dirty work! HEH!! ;-)

Cheers,
CP/M User.